Absolutely GUTTED I didn't get pre-sale tickets, was on website 1 hour before they went on sale - ticketmaster said searching for about 15 minutes and then couldn't handle my request.
Surely it will be even harder to get tickets on the social pre-sale or even general sale? Don't know what I'm going to do in Toronto now for a week in December haha !
Keep trying. I was able to search for like 15 minutes at almost every price range, and get tickets.
Also try closing down your browser, and opening it up again. I've also heard their smartphone app can be good for returning results when the website is having issues.